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When people hear the words time study, time and motion studies, or labor efficiency usually they immediately think of a factory or manufacturing company. Seldom, if ever, do they associate the above mentioned industrial engineering tools with service, medical or administrative jobs. However the same industrial engineering tools that are used to improve productivity in factories and manufacturing environments can be applied to improve and streamline service, medical, and administrative operations.
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Industrial engineering techniques which have been successfully used for service, medical, and administrative systems include:
- Workflow Analysis
- Methods Improvement
- Work sampling
- Productivity Measurement
- Process Analysis
- Work Simplification
- Lean Concepts
These techniques, applied by experienced Industrial Engineers, help to uncover and eliminate: waste, inefficiencies, rework, redundant activities, inconsistency and complacency (which exist in all types of work environments).
Once non-value added activities are identified they can be targeted for elimination. The benefits that can be gained by using these techniques are:
- Better staff utilization
- Standardized work
- Lower operating costs
- Improved productivity
- A more efficient and better organized work place
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